Code of Conduct
Accreditation and Professional Status
All our therapists are qualified and accredited with one of the professional bodies; United Kingdom Council for Psychotherapy (UKCP) or the British Association for Counselling and Psychotherapy (BACP)
Eligibility and Accessibility of the Service
Our services are aimed at being preventative and pro-active. An opportunity to chat through the pressures of life and work and, with assistance, to resolve issues that may become more profound and have greater impact further down the line.
We are unable to help with acute or suicidal crises; if a client is suicidal, they should be encouraged to contact the emergency services. They may also contact www.samaritans.org or telephone them on 116 123 (UK).
This particular service is aimed at adults over the age of 18 years. Young people looking for support should be supported to call Childline on 0800 1111 or website: www.childline.org.uk.
If we are unable to offer you our services, we will always try and suggest alternative support. We are conscious of everybody’s wellbeing, and we are committed to helping you find the support relevant to your specific needs.
Confidentiality
All accrediting therapeutic bodies require that therapists offer the highest possible levels of confidentiality in order to respect the client’s privacy and create the trust necessary for the therapeutic process to be a positive experience.
In exceptional circumstances, the therapist may take the decision to break confidentiality, with or without the client’s consent, if necessary, where, in his/her professional judgment there is a risk of a client harming themselves or being harmed; there is a risk of another person being harmed or if there is a legal requirement to do so. In such circumstances, the therapist will always seek to obtain the client’s consent prior to a disclosure.
Code of Ethics
We will treat service users, colleagues, freelance contractors and company representatives as individuals, respecting their right to privacy and dignity.
We will:
- Make sure we have consent from clients before providing a service
- Challenge discrimination
- Maintain appropriate boundaries
- Ensure lines of communication are always open
- Be polite and considerate
- Listen and take into account any feedback given and be open and transparent in all we do and set out to achieve
- Provide information when requested in a timely and understandable way
- Work collaboratively with partners, colleagues and freelance contractors
- Practice only in the areas in which we have appropriate knowledge, skills and experience
- Continue our professional development as necessary
- Keep updated with new laws and regulations to ensure compliancy and prudency
- Respect confidentiality and ensure we work to General Data Protection Regulations (May 2018) – see below
- Deal with Complaints, Comments and Compliments as appropriate
- Will always maintain professional boundaries and act in a honest and non-judgemental way
- We follow the Professional Standards of any governing body that a therapist is regulated by
Data Protection
All therapists are required to ensure that client information is stored securely and separate from personal data forms. We have a comprehensive Privacy Policywhich explains how we meet Data Protection Laws.
Therapy Sessions
Supervision and Compliance
All therapists will be receiving regular clinical supervision and be compliant with all the practice and legal requirements of their professional and accrediting bodies
Client Records and Sensitive Personal Data
Therapists will be responsible for their own client notes and will ensure complete confidentiality of these when on CuraMind premises and in portability. Therapists will comply with all the legal obligations of the General Data Protection Regulations (GDPR May 2018).
Compliments, Comments and Complaints
We hope your experience with CuraMind is a positive one and we welcome all and any feedback. If, however you do have an issue or concern, please contact us on [email protected] as soon as possible and one of our customer services team will contact you.
All therapists are screened by us and accredited by a Professional Body
